Having trouble connecting Instagram because you can't log into Facebook? Not receiving the verification SMS and not sure what to do? We understand how frustrating this can be, but don’t worry—we’ll try to help and explain what you can do.
Why can’t I log into Facebook using SMS? Recently, users have been experiencing issues with two-factor authentication via SMS due to new GDPR privacy regulations that Facebook has implemented. These changes have caused some users not to receive the verification SMS codes needed for login. And if you can’t log into Facebook, you can’t link Instagram to our app either.
How to fix it? The best and fastest solution is to switch to authentication via an authenticator app that generates login codes. The process is simple:
Log into Facebook (if you are already logged in somewhere).
Go to Settings and Privacy.
Click on Accounts Center, then Password and Security.
Select Two-factor authentication and add the authenticator app as the method.
Follow the instructions to link an app like Google Authenticator or Authy.
What if I can’t log in at all? If you're unable to log in after several attempts, try the following:
Wait—it can sometimes take up to 15 minutes for the SMS to arrive.
Try opening Facebook in an incognito window.
Change your phone number in Facebook settings and try using a new one.
If nothing works, contact Facebook support, especially if you're using a business account.
Summary If you’re having trouble logging into Facebook via SMS, the issue is likely related to new privacy regulations. The quickest solution is to switch to an authenticator app for verification. Once you’ve done that, you’ll be able to log in and link Instagram to our app without any problems.
We hope this helps!